Frequently Asked Questions

 Frequently Asked Questions (FAQ)

1. What products do you sell on NegroWealth.com?

NegroWealth.com is a modern online store where you can shop both physical and digital products. We specialize in:

  • Health & Wellness guides to help you live a better lifestyle

  • Personal Finance tools & eBooks for wealth growth and money management

  • Everyday essentials and trending items carefully selected to give you great value

2. How do I place an order?

Shopping with us is simple:

  1. Browse our store and add items to your cart.

  2. Click the cart icon and proceed to checkout.

  3. Fill in your details and select a payment method.

  4. Confirm your order and wait for your confirmation email.

3. What payment methods do you accept?

We currently accept:

  • Debit/Credit Cards (Visa, MasterCard, Verve)

  • PayPal (for international customers)

  • Bank Transfers (Nigeria only)

  • Mobile money options (where available)

  • Cash on Delivery (COD) – available only in select locations

4. Is my payment information secure?

Absolutely. We use SSL encryption and trusted payment gateways to ensure your details remain safe. Your card details are never stored on our servers.

5. Do you offer Cash on Delivery (COD)?

Yes. COD is available in certain Nigerian locations. At checkout, you’ll see if COD is supported for your address.

6. How long does shipping take?

  • Nigeria orders: 2–5 business days

  • Other African countries: 5–10 business days

  • International orders: 7–15 business days

Digital products (like eBooks & guides) are delivered instantly to your email after payment.

7. How much is shipping?

Shipping rates vary depending on your location and the size/weight of your order. You’ll see the exact cost at checkout before paying.

8. Do you ship internationally?

Yes, we ship worldwide. Delivery time and cost depend on your country.

9. How can I track my order?

Once your order is shipped, you will receive a tracking number via email or SMS, along with a link to track your package.

10. What is your return and refund policy?

  • Physical products: Returns are accepted within 7 days if the item is unused, undamaged, and in its original packaging.

  • Digital products (eBooks, guides, tools): Non-refundable once downloaded due to their instant nature.

Refunds are processed once we receive and inspect the returned product.

11. Can I exchange an item?

Yes. If you ordered the wrong size, color, or variation, you can request an exchange within 7 days of delivery.

12. What if I receive a damaged or wrong item?

Please contact us immediately with your order number and photos of the product. We will arrange a replacement or refund at no extra cost.

13. Can I cancel my order after placing it?

Orders can only be canceled within 24 hours of purchase. After shipping, cancellations are no longer possible, but you may request a return after delivery.

14. Do you offer discounts or promotions?

Yes! We regularly run promotions, flash sales, and discount offers. Join our NegroWealth Newsletter to stay updated on deals and exclusive coupons.

15. Do I need an account to shop?

No, you can check out as a guest. However, creating a free account allows you to:

  • Track your orders

  • Save shipping addresses

  • Get access to exclusive member discounts